Non-Refundable and Return Policy for all Machinery Items – Mohan Mishra
Multitrade Private Limited
Thank you for shopping with Mohan Mishra Multitrade Private Limited
! We are committed to providing high-quality machinery items through our mobile
application. Please read our Non-Refundable and Return Policy carefully to ensure
you understand our terms before making a purchase.
1. Non-Refundable Policy:
● All machinery items purchased from Mohan Mishra Multitrade Private Limited
● through our mobile application are non-refundable. Once the purchase is
completed, we do not offer refunds under any circumstances.
● This policy is in place due to the specialized nature of the machinery items,
which are typically customized or made to order, and cannot be resold once
the transaction is finalized.
2. Return Policy:
● Returns are not accepted for any machinery items once the purchase has
been completed, except under specific conditions outlined below.
● Damaged or Defective Products: If you receive a damaged or defective
machinery item, please contact our customer support team immediately within
48 hours of delivery. We may offer an exchange or repair of the product,
provided it meets our return conditions (e.g., item is unused, in original
packaging, and has not been altered).
3. Conditions for Reporting Damaged or Defective Items:
● To request an exchange or repair, please follow these steps:
1. Contact our customer support team within 48 hours of receiving the
product.
2. Provide clear images or videos showing the damage or defect.
3. Ensure the item is unused and in its original packaging.
● Upon approval, we will guide you through the process of returning the item,
and a replacement or repair will be processed.
4. Warranty Information:
● Each machinery item from Mohan Mishra Multitrade Private Limited may
come with a manufacturer’s warranty. Please refer to the warranty terms
provided with the product for coverage and claim instructions.

● Warranty claims will be handled directly by the manufacturer, and our
customer support team can assist with forwarding the issue to the appropriate
party.
5. Exceptions:
● Items that have been used, altered, or tampered with are not eligible for
returns.
● Specially customized or personalized machinery products are not eligible for
return under any circumstances.
By making a purchase, you acknowledge and agree to this Non-Refundable and
Return Policy from Mohan Mishra Multitrade Private Limited

If you have any questions or concerns, please reach out to our customer service
team via the app or email. We are here to assist you